Front Desk Coordinator Responsibilities

Salem Montessori School

Primary Purpose

The Front Desk Coordinator serves as the first point of contact for families, visitors, staff, and prospective families. This role supports the daily operations of the school through excellent customer service, effective communication, organization, and administrative support while promoting a warm, professional, and welcoming Montessori environment.

Family & Visitor Relations

• Greet and assist families, visitors, and prospective parents.
• Answer phone calls, emails, and inquiries in a friendly and professional manner.
• Provide basic information about school programs, policies, and events.
• Maintain a welcoming and orderly reception area.
• Assist with parent communications and school announcements.

Enrollment & Admissions Support

• Prepare admissions tour packets and information materials.
• Welcome and assist new families

Student & Family Support

• Monitor student arrivals and departures.
• Assist with attendance records and sign-in/sign-out procedures.
• Support families with forms, schedules, and school information.
• Maintain confidentiality regarding student and family information.
• Help coordinate student and staff records and updates.

Administrative Support

• Assist with filing, data entry, and record keeping.
• Prepare copies, packets, labels, and classroom materials as needed.
• Order and maintain office supplies.
• Support leadership with special projects and reports.
• Manage incoming and outgoing mail and deliveries.

Communication & Event Support

• Assist in preparing newsletters, calendars, and family communications.
• Help assist with school events, parent education nights, and community gatherings.
• Maintain the staff bulletin board with daily information.
• Ensure families receive timely communication regarding their child.

Health & Safety Responsibilities

• Follow school safety and emergency procedures.
• Monitor visitor sign-in procedures.
• Support student illness and incident procedures.
• Maintain emergency contact information and student records.
• Assist with compliance documentation as directed.

Professional Expectations

• Demonstrate professionalism, discretion, and confidentiality.
• Maintain a positive, solution-oriented attitude.
• Communicate respectfully and effectively with children, families, and staff.
• Work collaboratively with administration and classroom teams.
• Model the values and mission of Salem Montessori School.

Key Qualities for Success

• Warm and welcoming presence
• Strong organizational skills
• Attention to detail
• Effective communication
• Customer service mindset
• Ability to multitask and prioritize
• Professional judgment and confidentiality
• Commitment to Montessori principles and community

Montessori Perspective: The Front Desk Coordinator helps create the school's culture by ensuring every family, child, and visitor feels seen, respected, and welcomed from the moment they enter the building.

What we offer/Benefits:

• Comprehensive Benefits Package
• Competitive Pay ($17-$19 per hour)
• Training and Career Development Opportunities
• Medical/Dental/optical Insurance Plans
• 401K

Expectations:

• Monday-Friday
• Hours available 7:30 a.m.- 4:00 pm 
• Ability to be on your feet
• Ability to lift and move 25 lbs

Requirements:

• Ages 18 or older
• High School Diploma or GED
• Experience with Microsoft and Microsoft Extensions Preferred
• Must be able to see and read to complete forms, read reports, and visually determine the correct working order of physical aspects of the front office

PLEASE NOTE: Employees who are made an offer of employment will be required to pass a post-offer pre-employment background process that includes passing a Basic TB and fingerprint test. Applicants who do not pass or participate in any of this pre-employment process will have their offer of employment rescinded. 

Visit http://salemmontessori.org or https://amshq.org/ to learn more about Montessori.